Please allow up to at least 3 weeks for delivery if you choose standard shipping at checkout. Please also allow 2-3 business days processing before you receive your valid tracking information.
RETURNS & EXCHANGE POLICY:
1. You MUST include the packing slip with your (item(s) or your return/ exchange cannot be processed. If you misplaced your packing slip or it was not originally included, then please include a piece of paper with your order #, details, name, address, what item you’re returning and why.
2. Circle the items being returned and mark the appropriate return code.
3. Securely and seal your item(s) and invoice in an appropriate shipping box.
4. Contact us here!
Keep the Return Tracking Number for your return package to monitor delivery status. Also, please allow up to 10 business days for us to receive and process refunds once delivered.
To receive credit, items must be returned within 30 days of delivery.
Please also note, you will be responsible for paying for your own shipping costs for returning your item.
If you have any other questions, contact us at (what email address should we use?)
CANCELING YOUR ORDER:
If you’d like to cancel your order, please contact us as quickly as possible. If your order has already been fulfilled and you have received shipping confirmation, please refer to our return policy above.
Please note that if you paid via PayPal and you request to cancel, you may incur PayPal’s transaction fee.
If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.
LOST OR MISSING ITEMS:
Please note that we do ship items separately, and mark them on your packing slip if they will be arriving in multiple packages.
However, if your package is delivered with missing items from your order, then please contact us so we can quickly get your issue resolved.
CUSTOMS, DUTIES & TAXES
All applicable fees and taxes are the responsibility of the customer.